Delivery Information

Personalised orders will be dispatched within 2 to 3 working days.

Please refer to the tables below for details of postage charges.

P&P Charges UK Delivery excluding Northern Ireland
Total Order Value
Royal Mail First Class Delivery excluding Northern Ireland
(3-5 Working Days)
£0.00 - £40.00
£40.00 or more


P&P Charges Non UK delivery Including Northern Ireland
Total Order Value

0 - £14.99
£15.00 - £29.99
£30.00 - £49.99
£50.00 - £79.99
£80.00 or more
For heavy or bulky items (such as furniture) we
reserve the right to charge extra to cover
the actual shipping costs. 

Due to the cost, we are unfortunately not able to ship outside of Europe (Europe includes all EU and non EU countries)

HubBox Click & Collect Service 

How HubBox Click & Collect Works

  1. Select the ‘Click & Collect’ option at the checkout.
  2. Find and select your local collection point.
  3. HubBox will email you confirming your delivery location, including your Collect Point's address. You can download the app to receive notifications when your parcel arrives.

Please note: You will be charged the standard delivery charge £3.98 for using the HubBox Click & Collect service.

Why use HubBox Click & Collect?

  • Pick up your delivery when you want
  • Avoid lugging awkward packages through the rush
  • Secure, risk-free pick up points at trusted local shops
  • Pick up all your parcels close to home
  • Nationwide network of Collection Points
  • Reduce congestion in city centres with local pickup

How to collect

You'll receive an email with a ‘Collection Code’ when your parcel arrives, you will need to show this code to the Collection Point member of staff when collecting your parcel as well as a proof of ID e.g. passport or driving license. The Collection Point will only hold your parcel for up to 14 days from delivery, if you do not collect your parcel within the 14 day period HubBox reserve the right in their absolute discretion at any time therefore either:

a. Return the Parcel to the sender at your cost; or

b. Store the Parcel otherwise than at the Collect Point.

If a family member or friend is collecting the parcel for you, please ensure they take a form of your ID with them for proof of identification as well as your ‘Collection Code.’

If you do not receive a confirmation email from HubBox in regards to your collection please contact the customer services team at 0207 859 4577 or fill out a form by following this link: