What information do we collect & how do we use it?
When you order, we need to know your name, e-mail address, delivery address and telephone number. This allows us to process and fulfil your order and to get in touch in case there are any problems. All payment card details are entered on a secure server and are only accessible to our the bank processing the payment. We have no access to your card details. For all orders made by mail order or telephone we will require, in addition to your contact details, your credit card number, expiration date, issue number (if applicable) and the three-digit security number found on the signature strip on the back of your card. We do not keep any credit card details obtained in this way and all documentation with these details is securely shredded once it has been processed.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the web site. This is totally anonymous. Becky and Lolo will never, under any circumstances sell, trade, rent or in any other way disclose the personal information it collects to outside parties. We make use of external companies to deliver our goods and to process credit card payments. These companies will necessarily have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
When you make a purchase from Becky and Lolo, you are automatically subscribed to our newsletter. Full subscription will then require re-confirmation on your part. This newsletter will allow us to keep you up to date with new products and services and special customer offers. If you would rather not receive any information from us, please un-tick the relevant box at the checkout point. If you are receiving information and no longer wish to receive information, you may unsubscribe at any time by following the unsubscribe link on the Newsletter.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All personal data is held on our own servers which are within the EU. All of our employees are within the EU and no data is processed by anyone not directly employed by the company. No non-company employees have access to your personal data.
Controlling your personal information
We will never sell, distribute or lease your personal information to any third party.
You may request details of personal information which we hold about you under the General Data Protection Regulations (2018). If you would like a copy of the information held on you please write to 13 Riverside, Omega Park, Wilsom Road, Alton Hants United Kingdom GU34 2UF or by email to firstname.lastname@example.org. We are not able to accept requests for personal information over the phone.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
However, please be aware that restricting or blocking cookies set on our website may impact the functionality or performance of the website, or prevent you from using certain services provided through our website. It will also affect our ability to update our website to cater for user preferences and improve performance.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
(_UTMA / _UTMB / _UTMC / _UTMZ)
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|