Where a product is delivered in a damaged condition, you must notify us within 28 working days of receipt and return it within 14 working days. We are unable to accept claims for damaged goods after this time. On receipt of the damaged item we will confirm the damage. If we are in agreement that the item is in fact damaged, we will dispatch a replacement item along with a refund for the return postage. If we believe that the item is not damaged, we will return it to you at your expense.
Where you change your mind after dispatch, or on receipt, please notify us within 5 working days (or as soon as is practical) of receipt of your order. On receipt of your order back to our offices in perfect condition we will issue a full refund. Where you are not happy with an item, we will not meet the cost of return postage. Under the legislation relating to selling at distance we will however refund the initial postage. However where express delivery is requested, we are not able to refund the additional costs involved.
We are unable to accept notification of returns under this clause more than 10 working days after dispatch. We are unable to accept returns without prior notification. If we receive goods back without prior notification we will be obliged to send them back to you. All returned goods must be in their original packaging, undamaged, un-used and where appropriate un-assembled (eg flat packed furniture). We are unable to issue a refund or replacement for any items that have been personalised, unless they are defective.
Please inform us of any fault within 28 days of receiving your item and return it within 14 working days for a full refund. For any faults after the 28 day period, we will offer a partial refund or discount on any future orders at our own discretion. This will be determined on an individual basis.
HubBox Click & Collect Service
If you are unhappy with your parcel or if your parcel has arrived damaged or faulty please contact Becky & Lolo customer service team at firstname.lastname@example.org and we will take your query further. Please note: We are unable to issue a refund or replacement for any items that have been personalised, unless they are defective.