We are committed to providing excellent customer service and we truly appreciate receiving customer feedback. Some of our customer testimonials are shown below.
Ordered a few items on Monday one was personalised and they all arrived on Wednesday morning. Fantastic service and fantastic items
Kim, December 2018
Thank you so much for sending it to me first class - absolutely brilliant service. If ever I need anything similar again I will not hesitate to contact you and I will, of course, recommend you highly.
Veronica, December 2018
I just wanted to send my thank you for such a speedy deliver and the great service received! I only ordered on Wednesday and received the packages today! I’m so delighted with my purchases, look forward to placing my next order! I will highly recommend your company, outstanding service!
Jackie, December 2018
Just wanted to say, thank you so much for my quick delivery, packaged well which i appreciate. So pleased with the moneyboxes for my grand-childrens Christmas presents as their parents asked for a lockable moneybox of which there are'nt many and found yours which are ideal, they will love them.
Barbara, November 2018
Wow! I cant thank you enough!!!! Poppy’s lunchbox arrived 5 minutes ago - less than 24 hours from order!!!! She’s over the moon and so am I as I’d wondered what we would do next week with no lunchbox!!!!!! Service as always has been incredible!
Leanne, November 2018
I would just like to say a big thank you for the super fast delivery of my order, I will have 2 very happy little boys at Christmas.
Jane, October 2018
I just wanted to give you a little feedback. The Llama duvet and pillow case are even more lovely in reality than the picture let on. My daughter is so comfortable now she has bedding rather than a sleeping back I have to wake her up and beg her to get up each morning now!
Emily, September 2018
Just wanted to say a massive thank you for getting the lunchbox to us this morning. It arrived first thing before my daughter left for her first day and she absolutely loved the lunchbox. She held it in her arms all the way, so definitely helped her to be more settled.
Badar, September 2018
I just would like to say thank you so much for the beautiful bag... it’s lovely and bright and so suitable for my little starting nursery next week... Didn’t expect fast delivery and the description is down to the tee, 100% happy!
Rebecca, August 2018
I’ve just received my girls PE bag and the quality is fantastic. Thank you for a lovely surprise from an internet shop!
Anne, August 2018
Thank you for the personalised bag. Absolutely first class service and couldn't believe how quickly it was despatched. Thanks again. 100%service.
Patricia, August 2018
I just wanted to say a big thanks for 2 backpacks i received for my girls! they are amazing! they will be chuffed when they see them. Even though the delivery for customised bags were 7-10 days, I received them just in 2 days, in time for holidays! I'll be definitely ordering again! Definitely a service you can't fault!
Gaile, July 2018
Earlier today I received my order from you guys and I must say I am absolutely thrilled! The personalised girl safari rucksack is lovely and much better and brighter than it looks in the picture. I love it and so will my daughter. Thank you.
Geraldine, May 2018
I have received the two personalised rucksacks today and I would like to say a big thank you to you and your team for your speed in getting them to me. It is much appreciated and the product is gorgeous. Fab service!
Sonal, March 2018
The well-packed breakfast set arrived safely yesterday and is up to expectation, thank you. I'm sure my granddaughter will be thrilled with it. Many thanks for your efficient service.
Jan, March 2018
I'm THRILLED with the foxy suitcases AND with your amazing service!
Helen, March 2018
I just wanted to say thank you so much for my daughters backpack. Considering I only ordered it on Monday, it's been personalised, shipped and delivered within two days which is fantastic and it's such a beautiful product, personalised beautifully too - I'm absolutely made up with it!! I'll definitely be recommending you to family and friends.
Stacey, March 2018
I have just received my personalised backpacks for my children. I only ordered yesterday so was very quick delivery and they are absolutely lovely and arrived on my little boys 1st birthday too. Very happy customer! Thank you
Rachel, January 2018
Outstanding service! Bag's just been delivered, very impressed with the service and the bag.
Dave, January 2018
My order arrived yesterday. It was beautifully packed and arrived safely. The plate, bowl and cup are amazing - I think our granddaughter is going to be absolutely thrilled (she loves animals). Thank you so much for your prompt efficient service. I am very impressed and would definitely recommend your company to others.
Margaret, January 2018
You guys rock! It arrived Saturday - I only ordered on Friday lunchtime!
Katie, December 2017
Thank you so much! I was hoping to gift the backpacks by Monday but thought I'll just have to gift it later when they arrived. I am so thankful to you for getting them made & posted so quickly. Perfect timing! Perfect stitching, perfect bags! Thank you very much. I got them for my friends twin girls and have already gifted them to her today. She LOVES them! Thank you very much and I hope to buy more from you in the future.
Qurat Al Ain, December 2017
Thank you for your prompt dispatch of my order I received it Tues am, and I am delighted with the ceramic set. If I require similar items in the future I will come to your website and recommend to others to visit your site.
Margaret, December 2017
I just wanted to say thank you for such a positive shopping experience. Your website is great and easy to use, the order arrived very quickly and well packaged, and the items are lovely and good quality. Very happy customer!
Emily, December 2017
Thank you so much for your prompt service, high standard and quality of the items. My grandchildren will be delighted. It goes without saying that I will be a returning customer and will recommend you to my friends and family.
Pauline, November 2017
Thank you so much, very happy with the items. The music box in particular is just perfect!
Sarah, November 2017
Thank you for the amazing service........less than 24 hours from placing the order to it dropping through my door!!! Great start to the Christmas shopping.
Jan, November 2017
I just wanted to say thank you so much for the excellent service. Got the pack lunch box this morning it's lovely.
Lorraine, November 2017
Thank you the breakfast sets arrived yesterday, they're perfect! Fantastic service!
Julie, October 2017
Thank you for most excellent service and fast delivery of the child's jewelry box. Excellent quality
Lynda, October 2017
I just wanted to say that I received the personalised lunch bags for my toddlers and they are brilliant. The size is perfect for their lunch boxes to go in and the embroidered names look great. The boys were so excited to see their names on the bags that they wanted to carry it around with them everywhere. Thank you for a great service and product.
Melissa, August 2017
Just want to thank you for my parcel which arrived today. The backpack is beautiful. I'm really impressed with the quality of the material and name printing is fabulous. I'll be back for more. Thanks again.
Ger, July 2017
I received my child's bag we are absolutely in love with it. Great work guys. Keep it up and the best part is it was delivered in no time.
Batol, July 2017
Received my order of a personalised padded back pack for our little girl Jemima, it is beautiful! Super fast delivery as well.
Victoria, July 2017
I only placed a personalised order with you last night & you have dispatched already!! That is amazing thank you as I needed it asap!!! Much appreciated
Julia, June 2017
Thank you so much for the very speedy delivery of the present for my grand daughter! It is lovely and I know she will love it too, all ready for her to start nursery!
Diana, June 2017
Just wanted to email to say thankyou, the bedding and sheet is absolutely beautiful will definitely be purchasing another set when I can afford it! Also fab speedy delivery!
Lauren, May 2017
Just received my order from you at 10.50 am this morning 24 hours after ordering,very pleased with the service.
Patricia, May 2017
The order has arrived and just wanted to say how pleased I am with it. Lovely! Thanks!
Colleen, May 2017
Your response to my query was fast and very efficient and I'm delighted to say I will be shopping with you again and would definitely recommend your company.
Elizabeth, May 2017
Thank you so much for the amazingly quick delivery! I ordered Friday morning and here Saturday morning! Couldn't believe it!
Julia, February 2017
Thank you for the excellent service provided by your company. I would recommend your service to everyone that I know. I had to send a gift to Switzerland and rather than getting the gift sent to my home address and then sending it on, I used your post direct option. I am happy to say the gift arrived within the 10 day window your company offers. The gift and card received were of good quality and now much loved by a happy little girl. Please keep up your amazing standard and I will definitely use your service again. Great value for the price paid.
Kirsty, February 2017
Thank you for your excellent, prompt and friendly service.
Lyn, November 2016
Item received wonderful service. Will be using you again.
Serene, October 2016
Just wanted to say the bags arrived this morning and they are fab, thank you so much. Very speedy service.
Geni, October 2016
I just wanted to drop you a line to thank you very much for posting my order because I've just received it and i only placed it yesterday! The backpack is lovely and I am very impressed with your service - thank you!
Rachael, October 2016
I just wanted to say thanks, received the duvet sets we ordered today- love them & can't believe they got here so quick! Great find- will spread the word
Vicki, September 2016
Thank you for an efficient and speedy service. I ordered a school bag in a hurry and it came through so quickly! Another shop had let us down just before the start of the school year, you came to our rescue. The bag was ideal. Thanks again.
Helen, September 2016
I would just like to say thank you for the beautiful back packs and lunch bag that arrived in the post today. My two boys were so excited and they absolutely adore them, so do I. The personalisation stitching is beautiful too, the colours chosen are just perfect and the boys will not lose their bags at their busy preschool. Fantastic customer service and amazing speedy delivery! Thank you!
Andrea, August 2015
The toddler backpack I ordered on the 21st August arrived this morning. I just wanted to thank you for the excellent customer service and prompt delivery. My son starts nursery next week and is a huge fan of all things construction - he LOVES his new backpack. I will definitely be using your website again and recommending you to all!
Laura, August 2015
Just wanted to say thank you for the super quick delivery of the fantastic backpacks to two very excited boys today! They are very happy as they can now take and use their pressies on holidays with them tomorrow. Really impressed with bags and like the look of your other items for sale too. Always looking for kids pressies for Ireland and the UK. Great collection and fantastic service!
Colm & Bron, August 2015
My order was received today. I am delighted with it and cannot get over the excellent service and fast delivery. You have well exceeded all other websites used by me.
Marjorie, August 2015
My order came today and just wanted to say how lovely the music box was and did you have a catalogue as having 6 grandchildren I would love to see what other gifts you have for xmas
Lesley, August 2015
I just wanted to thank you for the amazing service. I was so pleased to see the perfect gift for a baby shower but very close to the date. After telephoning you I ordered online and the package arrived the next morning, beautifully wrapped. The items were beautifully made and I've had great feedback on how much they were liked. It is so good to find a company that goes over and above to deliver as well as having great stock. Thank you again.
Margaret, July 2015
Dear Becky and Lolo, thank you for your fabulously quick service. I put in an order for a personalised back pack on Tuesday evening and received it first thing this morning, much sooner than expected. Many thanks and best wishes
Liz, July 2015
Want to say well done on your fantastic service this week. Ordered this bag for my daughter on Monday and received it the following day! She'll be thrilled to get it (but she'll have to wait till after the summer holidays!).
Matt, July 2015
Amazing service from Becky and Lolo - I ordered 2 items yesterday morning and they were waiting for me when I got home today! Feeling excited about my lunch tomorrow already. Thank you.
Lilli, July 2015
I just wanted to say how pleased I am with my recent order of Kids Cutlery Set x 2 and how quick the delivery was. I ordered them on 15th June at 12.30 and I received them by 2pm the day after. I will definitely use you again and I will be recommending you to family and friends.
Bernice, June 2015
I just wanted to say thank you so much for delivering the fox children's rucksack to me within 24 hours. It meant my son had it in time for his first day at nursery today and I very much appreciated it. I don't know if it was a special favour because I requested it in the comments field or it is just your normal efficient service- but either way I wanted to say thanks! I will definitely visit and purchase from your website again.
Alison, June 2015
Absolutely love my order and also how fast they were done! You'll be my first call next time I need inspiration for presents! Thank you.
Kayleigh, May 2015
I recently ordered some stickers from you and they are brilliant! Very high quality and as easy as can be to apply! Also your customer service was great when answering my emails. I will definitely be ordering some more. My little girl loved them.
Beth, May 2015
Fantastic service! Ordered Friday, arrived Saturday! Lovely items, great if you're looking for something that little bit different to give as a gift! Will definitely be back and recommending you to to friends. Thank you.
Kate, April 2015
I've been trying to find somewhere on your site to say how excellent your customer service and products are. Truly fantastic!! I had a problem with my order going through on the Internet as my connection was broken towards the end. When I phoned, the person I spoke to was brilliant!! Friendly, caring and extremely efficient. It was a pleasure to deal with you. In addition, the delivery service was the best I have experienced ever and the products are high quality, gorgeous and exactly as requested for personalisation. I cannot thank you enough, you have made two wee girls and their auntie very very happy. Keep up the great work - I'll definitely be back for more!!
Jacqui, April 2015
Thank you for fast shipment of my order. The product and quality is great. I will def recommend and will be using you again in the future.
Gemma, April 2015
Just received my little boy's Dino backpack and I am so pleased! Great quality and lots of room to put his daily essentials in for nursery. I love the fact it can be personalised so no chance of losing it either! There are quite a few designs to choose from but my little one is crazy for dinosaurs so this was perfect. Thank you so much Becky & Lolo. Super fast delivery too, only took 3 days even with adding a name!
Anonymous, April 2015
Thank you for your prompt and efficient service. Much appreciated.
Patsy, March 2015
Just a quick note to say a big 'Thank You' for the lovely bag that I have received today, my nephew is going to be so happy.
Debbie, March 2015
Just ordered a personalised backpack for my little girl! It arrived the next day and is so gorgeous! Thankyou
Bethany, February 2015
My little boy's personalised bag for nursery has arrived and I love it. Service is brilliant and I will definitely be using you again. Thank you.
Helen, February 2015
I received my order (placed online with you on Sunday evening 25 January) for a kids' leopard backpack last Tuesday 27 January. Just wish to say ‘thank you’ for such excellent customer service! A similar item was ordered with another supplier and was cancelled because of ongoing delays!!
Roger, February 2015
Many thanks for such remarkable service and very prompt delivery (the next day), well packaged and undamaged. We will certainly recommend you to friends and family.
John, February 2015
Your stickers came the NEXT day and were exactly right. Plenty to choose from on the sheets so that the sizes and perspectives can be similar. With the exception of the Dolphins I loved them all. They are going on the inside of a ‘beach house’ looking kids' shed in a garden at a holiday let we have in Padstow, Cornwall- so PERFECT.
Paul, February 2015
What extremely good service! The melamine dinner sets arrived so promptly and I am delighted with them.
Pippa, January 2015
I recieved my son's toddler vehicles bag he loves it!! Thank you. Really impressed with the speedy delivery in time for his first day back at preshool. Its great to find a quality bag that is a bit different.
Natalie, January 2015
Just received my son's new "big boy" backpack today and only order it on 1st jan so considering bank hol was super fast! Item is lovely and can't wait to start using it. I wanted a bag that not every other child has got and was spoilt for choice on this website. Will definitely be ordering again, thank you.
JoAnn, January 2015
Ordered a personalised blanket recently and I am impressed with how fast it arrived. The blanket is gorgeous...excellent quality. Thankyou.
Samantha, December 2014
I received my order of a personalised children's quilted backpack, yesterday. I only ordered it on Saturday so was amazed at such a quick and speedy service!! It's absolutely gorgeous and my niece is going to love it. Perfect Christmas present, so much in fact, that I'll be ordering another one for my other niece in the next week. Thank you so much!!
Sam, October 2014
Ordered my bag yesterday morning and received it today! Fab service and beautiful bag! Eva's going to be the envy of the nursery
Abi, October 2014
I have just received the satchel I ordered yesterday for my daughter's birthday! Thanks so much for the fast dispatch and the product is fantastic, she's going to love it! Little sister has seen it and added one to her birthday list! Many thanks again.
Amanda, September 2014
Wow! I'm amazed by the quality of your lunchboxes!!! I bought the Russian doll one for my daughter and she has used it every school day this academic year and it is still immaculate!!!!! Worth every extra penny I spent on it.
Lis, July 2014
Just received my personalised bag for my son. It's beautiful thank you.
Lyndsey, July 2014
Great service! Two days from order to delivery of a personalised backpack. Product is fabulous too! Thanks.
Rowan, May 2014
I would like to say thank you for personalised bag that I received today. It is a really good quality product and looks fantastic. The delivery was really quick too. I've recommended you to several people already today and hope they place orders with you too.
Collette, May 2014
Just a brief word to say that, having ordered two children's dinner plates at 8.00pm on Thursday, were were delighted to receive them Saturday morning AND they are even nicer than we expected. Thank you very much.
Anonymous, May 2014
After placing my order on Saturday, I have received all my items today (Tuesday). I'm absolutely delighted with the two personalised backpacks for my sons, they are really beautiful and I know my eldest will be thrilled with the Thomas The Tank Engine wall stickers. Faultless service from browsing the website, payment, confirmation, shipment email and delivery. Will definitely be using your company again.
Anonymous, April 2014
Received my daughters beautiful personalised backpack yesterday ... much quicker than the estimated 7-10 days delivery! We are both extremely pleased with our new purchase ... it was my first order and I will definitely be ordering again and recommending! Thank you
Rebekah, March 2014
Just to say thank you for the smooth transaction, great communication and delivery was quick. My daughter absolutely loves the lunch box, best one we have ever seen. Perfect colour (very important for my daughter) and great size water bottle and holder. So pleased I found you on the web.
Rachael, March 2014
I ordered the Scroll Tree Wall Stickers on Monday. I would just like to thank you for the fantastic service as they arrived the following day! Delivery said it would be 5 - 7 days, so I was very happy. The stickers are now on the wall and have transformed my baby girl's nursery!
Vicky, March 2014
I just wanted to say that we received our order today and it's a beautiful Girl Zoo bag, thank you so much!
Nikki, February 2014
I just wanted to send a note to say how impressed I have been with both your products and your service. I have ordered two personalised back packs in the past two weeks (the second because I was so pleased with the first) from you. I have been delighted with both products and was extremely impressed with the speedy turn around of my second order- it was personalised, and delivered to my home in less than 24 hours from the submission of my order. I consider this to be exceptional service and have recommended you to many of my friends and family.
Samantha, January 2014
Thank you so much for the beautiful music box we ordered yesterday and received 8.o clock this morning, it is wonderful, thank you so much, will tell people to contact you if ever they want a music box, am hoping my husband takes the hint for me, but I don't think so! Thank you again.
Gill, December 2013
Thank you so much for our primary letters tree stickers they arrived really quickly and we are thrilled with them. I wanted to drop a short email to say thank you and I will be recomending this site to all my friends. You are doing a great job.
Allen, October 2013
I wanted to send you a quick note as just received the horse/fairy musical wooden jewellery box - it's just lovely, the quality is stunning and I know my daughter will be thrilled with it on Christmas morning! Thanks so much.
Karen, October 2013
Just want to thank you for the prompt handling of my purchse- ordered on Saturday morning; it arrived on Tuesday. Brilliant!
Shirley, October 2013
The backpack has dropped through our letterbox and it is perfect! Thank you for the swift reply and your excellent customer service. I will certainly be ordering from Becky & Lolo again and recommending your company to friends.
Liz, October 2013
Considered products from a large internet firm, but glad I chose this small company. Easy to navigate website and great communication throughout the order process. Ordered our little girl's first cutlery set Thursday dinnertime and received within 24hrs. Great, will use Becky and Lolo again.
Andrew, October 2013
What a great service you were very helpful when I phoned yesterday and my order was delivered to me today. And my little girl will be so happy when see gets her backpack as it's got her name on it. I will use you again soon for something for my little boy. Many thanks.
Helen, October 2013
My mum bought the purple elephant rucksack for my daughter who is 21 months and starting nursery soon. We just wanted to say how pleased we are. We were really surprised at how fast it arrived especially as we had it personalised. I wanted a bag that would be different to all the rest and personal to my daughter. It's perfect, plenty of room for everything she needs and easily spotted among the other kiddies nursery bags. She loves carrying it around big smiles all round.
Jessica, September 2013
I just wanted to say a massive thank you to you and your embroider for altering the blanket. I received it last Wednesday and I was amazed as you would never know it had been altered. It looks lovely! Thank you for such a wonderful service and product, you have really made me and my dad very happy indeed. Wonderful service, I would certainly recommend you to all my friends and family.
Louisa, September 2013
I received the replacement fork on Saturday. Thanks again. Great, very prompt customer service!
Rachel, September 2013
Thank you for fantastic quick service and gorgeous products.
Anne, August 2013
Just a short note to compliment you on your user friendly website. Especially considering you are not a large corporate company. Many could learn from you.
Sabina, July 2013
I just wanted to drop you a quick line to let you know how very impressed I am with the service I received. I recently ordered a personalised lunchbox for my friend's son's birthday. As it was personalised I accepted that it may take a while to arrive (and actually received an email apologising for any potential delay). I ordered the lunchbox late on Weds evening and received the order on Friday morning. The lunchbox is perfect and he is going to absolutely love it! I am so impressed with the speed and efficiency of delivery and the quality of the product itself. I would not hesitate in recommending you to friends and family.
Katy, April 2013
Too often people are too ready to complain about customer service. I would like to do the opposite! I have just received my order after only placing this on Thursday evening (it is now Sat). I would like to say how impressed I am at the efficiency and speed of delivery. I am really pleased with the product and will not hesitate to use you again or indeed recommend you.
Anonymous, February 2013
I would just like to say a massive THANK YOU for processing the above order so quick and getting the item to me today!I thought that it may have been a New Year Gift but I cannot thank you enough for your prompt dispatch.
Dawn, December 2012
Just a really quick email to say what a great service. The two wallets I ordered yesterday arrived this morning, great products and fantastic value.
Rachel, December 2012
Thank you so much for your super efficient and speedy delivery! I received all the gifts in less than two days from ordering and you even managed to personalise them! Wow! Fantastic site with beautiful gifts. Thank you again. I will be back.
Sabina, October 2012
Just to say a big thank you. I ordered a personalised backpack on the evening of 9th October and it has arrived this morning. Many thanks for such quick service and the backpack is great too.
Sara, October 2012
Many thanks for such great customer service. Really unusual these days to find such great service and we all love the cutlery, such brilliant quality and excellent value for money!
Samantha, September 2012
I ordered a set of "Guess how much I love you" wall decorations and a room border to match on Monday this week. I just wanted to contact you as the items arrived yesterday which was a massive surprise to receive them so quickly. On opening the items, my partner and I were totally thrilled with the quality of the stickers....much better than we had hoped for. Very unusual nowadays, sadly, to havesuch great service and a really wonderful product that actually makes you very happy when it arrives, what a great treat for us! Pamela and David, August 2012
Becky & Lolo Products
Beautifully designed, re- positionable wall stickers, in amazing colours that look brilliant in my daughter's room on white walls. They peel off easily and stick back on without taking off any of the paint. They also look hand-painted from a short distance, I can't recommend them enough for brightening up a child's room.
Just to let you know my wall stickers arrived in great time and they look great. My son aged 4 has been flying off to space every night (they are on his bedroom walls) so well worth the money!
Just wanted to say thank you for my item which I received yesterday. I couldn't believe how quick you processed it. I am very pleased with the workmanship and will be recommending your company to friends and family. Thanks again.
I have just received the 6 lunch bags, with additional personlisation, that I ordered 4 days ago, for my sons` wedding! I am thrilled to bits - great quality and great service. A very satisfied customer.
Thank you so much for the musical boxes, they are absolutely amazing. I will certainly recommend your company for childrens toys etc. Thank you once again.
Just wanted to say thank you! My sons pirate dinner set arrived today and it was even better then I had expected plus it came so quickly. We are truly delighted many thanks!
I recently ordered two sets of children's wall stickers from you and am e-mailing to tell you how delighted I was with them and also to congratulate you on your excellent service. The items were ordered at around midday soon after which I received an e-mail to say they had been despatched and by lunchtime the following day they were with me!
I was very impressed as it is not often these days that companies are so professional and efficient. I would also like to congratulate you on your web site - it is very easy to navigate and provides plenty of detail. Long may this continue and when next I am searching for gifts, I will quickly turn to your web site. Well done!
Just a quick note to let you know I received my order of 2 mugs today and to thank you very much for such a quick service. I must say I am absolutely delighted with the mugs, they are even nicer than expected. I am now very eager to visit your website again for further purchases and will have no hesitation in recommending your company to family and friends. Thank you once again from a very satisfied customer.
We have just received our sons transport lunchbox and it is gorgeous. The name stitching is perfect and delivery was super fast considering we only ordered it on 9/05/11! Thanks for a great service.
I recently ordered the duck baby comforter and I just wanted to say how pleased I am with it. It is incredibly soft and such a lovely friendly looking security blanket. From placing the order to delivery was not even 2 days! Very speedy!! Thank you.
Just a quick post to say thank you for your incredibly good products and delivery times. I've purchased from you on 3 separate occasions and am extremely impressed with the little time it takes for me to receive the products. I'll definitely recommend you to friends.
I just had to say how pleased I am with your website, products and your service. Absolutely fantastic! Your website is very clear and easy to browse, payment was simple and secure! I ordered 2 lunch bags to be personalised, and 2 ice packs to slot into the pocket inside to keep their lunch cool and fresh until lunch time. My little boys are 18 months and 3 years old and both attend the nursery where I work. I got so fed up of other parents going home with my children's lunch bags I was most definitely prepared to pay an extra £5 on top of what I have paid for previous lunch bags off the high street to avoid this daily confusion! Both me and my little boys were made up with the end result. Bright, fun lunch bag designs and the embroidery was perfect!! The lunch bags were delivered within 5 days of me ordering them, unfortunately the ice packs were sent separately and hadn't arrived. I emailed and explained that I hadn't received them. I had a very polite and helpf ul email back the same day, and when I still hadn't received the ice packs 2 days later, another set 2 were posted and I received them the following day. Brilliant customer service to top off the fantastic website and products received! Will be recommending you to everybody I know, and I am sure lots of parents with be asking where I got my little boys lunch bags from when we return to nursery in September!